At Kenmore Team Property Management, we understand the critical importance of prompt and efficient maintenance services. Our dedicated maintenance department operates 24/7 to address both routine requests and emergency situations, ensuring the ongoing well-being of your properties, the satisfaction of your tenants and owners investments.
We have implemented a comprehensive system to streamline the maintenance request process. Tenants can conveniently submit requests through their online portal, via text message, or by phone. This system is designed to categorize requests based on urgency. In the event of an urgent maintenance need, our system immediately alerts designated department leads via both phone call and text message. This triggers a swift response, which includes:
- Immediate notification to property owners with communication during the process.
- Dispatching the appropriate, pre-vetted contractor to the property as soon as possible.
- Direct communication with the tenant to confirm receipt of their request.
Our commitment to effective maintenance management is further reinforced by our established network of reliable and qualified vendors. This allows us to respond to urgent situations efficiently and minimize any potential disruptions for tenants. By combining a robust technological infrastructure with a dedicated team and a network of trusted professionals, Kenmore Team Property Management is committed to delivering superior maintenance services and protecting the value of your investment.